Dear Valued Partner,
We want to inform you of a recent technical issue affecting our Channel Manager platform. On Monday May 5th from 6:29pm ET to 10:29pm ET, a system error caused certain reservations to be repeatedly sent over approximately four hours. This impacted three channels: HRS.de, C-Res.com, and Agoda.com.
Our engineering team has identified and resolved the issue. We have also implemented additional safeguards to prevent its recurrence in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or require assistance reviewing affected reservations, please don't hesitate to contact our support team.
Sincerely,
The ChannelRUSH Team